Tag: (2nd

Presentation Zen: Simple Ideas on Presentation Design and Delivery (2nd Edition) (Voices That Matter)

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Best-selling author and popular speaker Garr Reynolds is back in this newly revised edition of his classic, best-selling book, Presentation Zen, in which he showed readers there is a better way to reach the audience through simplicity and storytelling, and gave them the tools to confidently design and deliver successful presentations. In this new edition, …

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Permanent link to this article: http://www.learnsale.com/sales-training/presentation-skills/presentation-zen-simple-ideas-on-presentation-design-and-delivery-2nd-edition-voices-that-matter/

42 Rules for Outsourcing Your Call Center (2nd Edition): Best Practices for Outsourcing Call Center Planning, Operations and Management

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’42 Rules for Outsourcing Your Call Center (2nd Edition)’ is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced …

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Permanent link to this article: http://www.learnsale.com/sales-training/sales-call-planning/42-rules-for-outsourcing-your-call-center-2nd-edition-best-practices-for-outsourcing-call-center-planning-operations-and-management/